Overview:
The 3Com 3C10503 V6.0 is
a Single-Site Upgrade to NBX R6.0 System Software License
for NBX 100, NBX V3000, and V5000 NBX platforms. License includes
right-to-use licenses and keys for R5.0 and R6.0.
What if my customer has R4.x Will they
have to upgrade to R5.0 before they install R6.0?
Existing R4.x customers must purchase the R6.0 keycode (3C10503). R6.0
upgrade includes R5.0 license! So customers with R4.x and higher can be
upgraded to R6.0 with a single keycode and software download.
NBX R6.0 extends the proud tradition of
interoperability
- Seamlessly call between NBX and VCX
systems
- Support additional 3rd party telephones
and devices
- Support for 3Com's award winning IP
telephony software applications
- Support for IP trunking to CO
- Support for 3Com VCX gateways
- Continued support for existing 3rd party
integrations
How does the NBX do it? Through the Session Initiation Protocol (SIP),
which has become the de facto standard for telecom, enabling a common
application-level language to communicate among platforms, end points, and
applications.
Enhanced support for visual, hearing, and
mobility impaired users is included in NBX R6.0. The NBX is one of the
first IP telephony systems serving the SMB space to comply with Section
508 of the US Rehabilitation Act (known as 508 compliance) providing
government required technology support for disabled users. Utility
software eases the task of performing backups and implementing a dialing
plan across multiple locations.
Customer Care
The embedded NBX Automatic Call Distribution (ACD) call center feature
first introduced in R5.0 has been greatly enhanced in Release 6.0. Two new
routing algorithms (Calling Group and Least Call Count) now bring the
number of selectable routing algorithms to five. Supervisors have the
ability to monitor agents via Windows® Desktop Statistics software that
shows relevant near real time queue and timing data. All this in an
embedded, software-only ACD that requires no wall boards, third-party
applications or server integration. Companies can provide their customers
with more information and options while they are waiting on the phone,
improve agent efficiency, and generate additional revenue. Users can enjoy
better audio quality than virtually any other phone system in the market
with 3Com wide band audio.
Mobility
The new 3108 Wireless Phone (3C10408A) is an 802.11 b/g compliant device
that delivers wireless voice capabilities from a flip form factor phone
device. The 3108 fully integrates with 3Com VCX? IP Telephony platform, or
with the NBX Release 6 running in SIP mode and with wireless access points
and switches. A Group 1 phone license required for operation with NBX.
Serviceability
An array of new features enhance the serviceability of the NBX platform
for large and multiple sites deployments. The new V3001R (3C10602A)
provides a platform with redundant, hot-swappable hard drives and dual
power supplies. For network management, the NBX can be managed like
a standards-based network device with the inclusion SNMPv3, Syslog and
SNTP. An updated
NetSet? browser-based portal enhances the usability of the system for
changes.
Specifications
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